At Chic Mode Shop, we’re committed to making your fashion shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and hassle-free returns policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

2. Free Shipping

  • Available for orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges

We want you to love every fashion item from our curated collection. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Jewellery (due to personal wear)
  • Blue-light glasses (for health and safety reasons)
  • House Shoes (for hygiene purposes)

Return Conditions

To be eligible for return or exchange, items must be:

  • In original, unworn condition
  • Unwashed with all tags attached
  • In the original packaging

How to Return an Item

Follow these simple steps:

  1. Initiate your return: Email us at [email protected] within 15 days using our Return Request Template below.
  2. Wait for approval: Our team will review your request and send a Return Authorization Number (RAN) and instructions within 2 business days.
  3. Package your item: Securely pack the item in its original packaging with all tags and accessories.
  4. Ship your return: Send to our returns center at the address provided. We recommend using a trackable shipping service.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Chic Mode Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item details:
– Product Name:
– Size/Color:
– Reason for return:

[For exchanges only:] I would like to exchange this item for:
– Product Name:
– Size/Color:

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs unless the item arrived damaged or defective

Exchange Process

  • We ship your new item once we receive and process your return
  • If the new item costs more, you’ll pay the difference
  • If the new item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanged items

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return and replacement
  • Alternatively, we may issue a full refund if preferred

Returns Address

All returns should be sent to:

Chic Mode Shop Returns
46 The Arcadian
Birmingham, GB B3D 3YH
United Kingdom

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].

Thank you for shopping at Chic Mode Shop – where your style satisfaction is our priority!